Definition: Expectations, rather than innate talent or ability, are more likely to influence outcomes.
Insight: Expect great things, communicate them, and you are more likely to get them from people.
Insight: Nobody has to fail for the benefits of the Pygmalion Effect to be experienced.
Insight: Tagging 'high potential' employees might just be self-fulfilling as they are more likely to receieve attention and support. It is important to consider the message conveyed to the rest: you do not have potential.
Insight: Ranking within organisations can discourage.
Insight: One of the simplest ways to encourage great work in people is to show you believe in them.
Principle: Understand your colleagues. Get to know them. Show you care.
